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Here are the OKRs I am presenting to my VP next week for our payments product (UPI-based, 2M monthly transactions):
Objective: Increase payment success rate and reduce user friction.
KR1: Improve payment success rate from 94.2% to 97% by end of Q3. KR2: Reduce average checkout time from 38s to under 25s. KR3: Launch 3 new payment methods (credit card EMI, BNPL, UPI Autopay). KR4: Achieve NPS of 55+ for payment experience (currently 41).
I think these are solid but something feels off. The "launch 3 new payment methods" KR especially — is that an output or an outcome?
what others saw that the author didn't. add yours if it sharpens the frame.
1 more reply from pms at companies like flipkart, razorpay, and google.